Find answers about shipping, returns, product care, and more.
Standard shipping takes 5-10 business days. White glove delivery is available for select items and takes 2-3 weeks.
Yes, we offer free standard shipping on all orders over $500 within the continental US.
Yes, you will receive a tracking number via email once your order has shipped.
We accept returns within 30 days of delivery. Items must be in original condition with all packaging.
Yes, we offer free returns for domestic orders. Items must be unused and in original packaging.
Dust regularly with a soft cloth. Use coasters to prevent water rings. Apply wood conditioner every 6-12 months.
Vacuum regularly using a soft brush attachment. Blot spills immediately. Professional cleaning recommended annually.
Our 2-year warranty covers manufacturing defects in materials and workmanship under normal residential use.
Contact our customer support team with your order number and photos of the issue. We will respond within 48 hours.
Our team is here to help. Don't hesitate to reach out.